Dan K. Richardson - Entrepreneurship Development Institute

We Develop Your Most Important Resource... Your Employees!
Course Catalog
Customer Service

Customer Service Fundamentals


Good customer service and strong customer relationships begin with building rapport.  Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns...

Course Type:
eLearning

CCTI eLearning

Customer Service Skills


Failing to realize the importance of customer service and effective communication can lead to increasingly dissatisfied customers.  This course provides valuable advice on how to improve your interactions with customers, including how to overcome barriers to communication as well as how to speak effectively, use vocal cues, and listen actively and use paraphrasing to convey your understanding of the customer's needs...

Course Type:
eLearning

CCTI eLearning



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