Dan K. Richardson - Entrepreneurship Development Institute

We Develop Your Most Important Resource... Your Employees!
Course Catalog
Communication Skills

Achieving Emotional Intelligence


In the workplace, emotions can often run high; sometimes, they can cause you to say or do things that you may later regret.  But the only person responsible for your emotions is you; you own them...

Course Type:
eLearning

CCTI eLearning

Communicating Tactfully and Diplomatically


People who communicate with diplomacy and tact are able to inspire confidence.  Communicating a difficult message can be very challenging, so preparation is key to a successful outcome...

Course Type:
eLearning

CCTI eLearning

Cross Cultural Communication


With so much business happening on a global scale, cross-cultural communication is more important than ever before.  Communication is always a challenge, and when diverse cultures interact, good communication can be even more challenging...

Course Type:
eLearning

CCTI eLearning

Developing Effective Negotiation Skills


In the business environment, one of the most prized skills is the art of negotiation.  Whether it’s agreeing prices with suppliers, setting deadlines with clients, or getting a raise from a manager, strong negotiation skills are a must, and are often the deciding factor between success and failure...

Course Type:
eLearning

CCTI eLearning

Developing Your Listening Skills


Successful people are generally excellent listeners.  They’re able to give others their full attention so that they can understand their needs and ask the right questions, even in difficult or stressful situations...

Course Type:
eLearning

CCTI eLearning

Effective Business Meetings


Have you ever yawned your way through a presentation or meeting, and left feeling like it was a waste of your time? Maybe the meeting wasn't relevant to you or it wasn’t presenting the information in an engaging way.  Meetings are among the most expensive forms of communication, so it's essential to make the investment worthwhile...

Course Type:
eLearning

CCTI eLearning

Essential Skills for Professional Telephone Calls


In business, one of the oldest communication tools is still among the most important – the telephone.  However, although it so common and widespread, many people lack the verbal communication skills needed to create a positive impression when using the phone...

Course Type:
eLearning

CCTI eLearning

Skills for Communication Success


Communicating effectively can be challenging when having difficult conversations.  Because these challenges typically involve emotions such as hurt, anger, or confusion, it's not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels...

Course Type:
eLearning

CCTI eLearning

Using E-mail Effectively in the Workplace


Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations.  As a result, one of the most important communication skills to have in the workplace today is email etiquette...

Course Type:
eLearning

CCTI eLearning



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