Communication Skills
Achieving Emotional Intelligence
In the workplace, emotions can often run high; sometimes, they can cause you to say or do things that you may later regret. But the only person responsible for your emotions is you; you own them...
Communicating Tactfully and Diplomatically
People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome...
Cross Cultural Communication
With so much business happening on a global scale, cross-cultural communication is more important than ever before. Communication is always a challenge, and when diverse cultures interact, good communication can be even more challenging...
Developing Effective Negotiation Skills
In the business environment, one of the most prized skills is the art of negotiation. Whether it’s agreeing prices with suppliers, setting deadlines with clients, or getting a raise from a manager, strong negotiation skills are a must, and are often the deciding factor between success and failure...
Developing Your Listening Skills
Successful people are generally excellent listeners. They’re able to give others their full attention so that they can understand their needs and ask the right questions, even in difficult or stressful situations...
Effective Business Meetings
Have you ever yawned your way through a presentation or meeting, and left feeling like it was a waste of your time? Maybe the meeting wasn't relevant to you or it wasn’t presenting the information in an engaging way. Meetings are among the most expensive forms of communication, so it's essential to make the investment worthwhile...
Essential Skills for Professional Telephone Calls
In business, one of the oldest communication tools is still among the most important – the telephone. However, although it so common and widespread, many people lack the verbal communication skills needed to create a positive impression when using the phone...
Skills for Communication Success
Communicating effectively can be challenging when having difficult conversations. Because these challenges typically involve emotions such as hurt, anger, or confusion, it's not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels...
Using E-mail Effectively in the Workplace
Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette...
