Management, Supervision & Leadership
Adapting to Change-Personal Effectiveness (05)
If people wince, stonewall, or rebel when a change in routine is mentioned, there is a solution. When employees can adapt quickly, the entire organization becomes faster, more flexible, and better able to answer the demands of an increasingly competitive marketplace...
Basic Management Skills
This class will explore current management skills, exploring roles and styles of effective managers. It will provide a foundation of the basic principles for a prospective supervisor...
Basic Supervision
In this course students will learn:
- Where supervisors come from
- Challenges of the supervisor
- Characteristics of a good supervisor
- Management skills
- The decision making process
- Planning – organizing – controlling - staffing
- Performance Appraisals
- Hiring and retaining effective employees
- Effective Delegation
- Dealing with Difficult Employees
- Legal Issues Affecting Supervisors<...
Building an Environment of Trust-Essentials of Leadership
Trust is a key ingredient of employee engagement and loyalty, yet it’s easy for leaders to inadvertently fall into trust traps. Because of the crucial link between trust and business success, leaders must realize the power of trust as a business tool...
Building Effective Teams
The class is designed to uncover strengths and overcome team challenges, the characteristics of effective teams and roles of team members. The course recharges teams by providing: a framework to diagnose strengths and weaknesses; tools to continually improve performance; and a process to build action plans that optimize performance...
Coaching and Correcting Employees for Improved Performance
There can be many different reasons for employee performance that does not meet requirements. Until you determine the cause, your efforts at improving it are unlikely to be successful...
Directing and Delegating Employees & Workload
To direct or to delegate, that is the question! Directing and delegating work are two very different approaches to getting work done through others, and both are effective when used at the right time. This course enables participants to determine when each technique is most appropriate...
Effective Organizational Leadership
Today, far-reaching advances in technology, continually increasing customer expectations, and the expansion of the global marketplace are redefining the standards for competitive success. As a result, organizations everywhere face a host of challenges, many of which were not visible even a few years ago...
Extraordinary Leader: Going from Good to Great-Leadership & Supervision
The Extraordinary Leader demystifies leadership and explains five key insights that distinguish a truly extraordinary leader from a good or “average” leader. This program, based on the extensively researched book by Jack Zenger and Joseph Folkman, will help leaders shift their way of thinking about leadership from the conventional idea that leaders are born, to the fact that anyone can be a great leader...
Management 101 for New Managers/Supervisors
You know how to get the work done. Now, as a new manager or supervisor, how do you get others to get the job done and done well? In this interactive, hands-on class learn how to take the skills and knowledge you have to become the leader you know you can be...
Managing Conflict in a Tumultuous Economy
Tough economic times can take a toll on employee relations in the workplace. As continuous layoffs, wage freezes, resource and supply shortages become commonplace - the remaining employees never know how long they'll have a job...
Managing to Motivate
In our increasingly competitive business environment, we must motivate our employees to continuously better their skills and our organization’s output. What benefits our employees benefits our organization...
Motivating for Peak Performance
Today, in a time of doing more with less, motivating your employees to do their very best is essential to business survival. Learn valuable skills and techniques for instilling a real desire for high performance and how to maintain it...
Peer Today, Boss Tomorrow: Navigating Your Changing Role-Leadership & Supervision
Help newly promoted supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, hands-on workshop activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly...
Project Management
The CCTI @ IRSC has partnered with Kepner-Tregoe (KT) the ‘gold standard’ in organizational issue resolution – from "tactical troubleshooting to strategic decision making" - to offer you "Project Management".
Project Management combines the technical and people skills that are fundamental for effective project management...
Supervising & Managing Difficult Employees
What do you do when you have an employee whose performance is keeping you and others from accomplishing your work? This course concerns dealing with difficult employees. The approach presented begins with clear identification of difficult behavior and proceeds with careful behavior analysis...
Supervising Problem Employees
What do you do when you have an employee whose performance is keeping you and others from accomplishing your work? This course concerns dealing with difficult employees. The approach presented begins with clear identification of difficult behavior and proceeds with careful behavior analysis...
