Dan K. Richardson - Entrepreneurship Development Institute

We Develop Your Most Important Resource... Your Employees!
Course Catalog
Customer Service

Customer Focus


Class Registration Details:
Section:1003734
Location: Online
Dates:Offered Anytime
Cost: $79.00
Add to Cart

Course Description:

Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value?

This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage.
 

Modules Include: 

  • Identifying and Managing Customer Expectations
  • Creating and Sustaining a Customer-focused Organization
  • Customer-focused Interaction
     


Target Audience:
Managers and leaders who want to develop their skills for approaching and implementing customer-focused service strategies

Course Details:
  • Course Type: eLearning
  • Length: Minimum of 3.00 hours
  • Format: 100% On Line
  • Once you have completed registration, you will receive an email (usually within 1 business day) with your login instructions.
  • Fees for on-line programs are nonrefundable once access has been given
  • Classes presented by the CCTI@IRSC are for personal enrichment, professional certification and licensing or continuing education purposes only. They do not qualify for college credit and therefore are not eligible for discounts, Florida pre-paid, State tuition waiver programs or funding for college level classes.
  • Please note that in order to maintain the most current offerings and up-to-date information our on-line courses are regularly updated and may vary slightly from the course description published on our website. If you feel that the course assigned to you does not fit your expectations please do not hesitate to contact us.
CCTI eLearning


Related Links:


Course Catalog
Quick Search:
Search Phrase:




Join Our FREE Mailing List:
Stay updated on the latest programs, courses, and events.

Click Here to Join Now »



  Join us on Facebook
and stay connected with SBDC & CCTI at IRSC.