Dan K. Richardson - Entrepreneurship Development Institute

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Course Catalog
Customer Service

Customer Service Fundamentals


Class Registration Details:
Section:1000854
Location: Online
Dates:Offered Anytime
Cost: $99.00
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Course Description:

Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent.


This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention to the customers' needs, and understanding their feelings by empathizing with them. 

  • Building Rapport in Customer Relationships
  • Cusotmer Service in the Field
  • Customer Service over the Phone
  • Internal Customer Service
  • Customer Service Confrontation and Conflict
  • Shaping the Direction of Customer Service in Your Organization


Target Audience:
Individuals who want to develop or refresh their customer service skills.

Course Details:
  • Course Type: eLearning
  • Length: Minimum of 6.00 hours
  • Format: 100% On Line
  • Once you have completed registration, you will receive an email (usually within 1 business day) with your login instructions.
  • Fees for on-line programs are nonrefundable once access has been given
  • Classes presented by the CCTI@IRSC are for personal enrichment, professional certification and licensing or continuing education purposes only. They do not qualify for college credit and therefore are not eligible for discounts, Florida pre-paid, State tuition waiver programs or funding for college level classes.
  • Please note that in order to maintain the most current offerings and up-to-date information our on-line courses are regularly updated and may vary slightly from the course description published on our website. If you feel that the course assigned to you does not fit your expectations please do not hesitate to contact us.
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