Dan K. Richardson - Entrepreneurship Development Institute

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Course Catalog
Communication Skills

Workplace Conflict

Class Registration Details:
Location: Online
Dates:Offered Anytime
Cost: $45.00
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Course Description:

Conflict, when hurtful or unresolved, puts distance between people who need to work together, and often results in a loss of talent. 'Not getting along' shouldn't be the reason people fail to contribute or leave organizations. Dealing with conflict when it is in your face is one thing, but preventing it comes first. This means accepting that conflict may occur, understanding the sources of potential conflict, preventing unnecessary conflict by watching for signs, and making sure you and others know what is 'off limits.'

In this course, you'll learn about the benefits of healthy conflict, as well as typical sources of conflict. You'll find out how to recognize the signs of unhealthy conflict and take steps to prevent it. In addition, you'll learn when it's appropriate to report a conflict.

  • Preventing Unhealthy Workplace Conflict
  • Working Out and Through Conflict
  • Adaption Your Conflict Style


Target Audience:
Individuals who want to develop or refresh their skills at recognizing and responding to workplace conflict.

Course Details:
  • Course Type: eLearning
  • Length: Minimum of 1.50 hours
  • Format: 100% On Line
  • Once you have completed registration, you will receive an email (usually within 1 business day) with your login instructions.
  • Fees for on-line programs are nonrefundable once access has been given
  • Classes presented by the CCTI@IRSC are for personal enrichment, professional certification and licensing or continuing education purposes only. They do not qualify for college credit and therefore are not eligible for discounts, Florida pre-paid, State tuition waiver programs or funding for college level classes.
  • Please note that in order to maintain the most current offerings and up-to-date information our on-line courses are regularly updated and may vary slightly from the course description published on our website. If you feel that the course assigned to you does not fit your expectations please do not hesitate to contact us.
CCTI eLearning

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