Dan K. Richardson - Entrepreneurship Development Institute

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Course Catalog
Communication Skills

Working with Difficult People


Class Registration Details:
Section:1000767
Location: Online
Dates:Offered Anytime
Cost: $59.00
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Course Description:

Anything taken to an extreme can be a liability, and this is true of human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative - their glass is always 'half empty.'

While occasional griping is acceptable, negativity can wear you down.Certain situations trigger extreme behaviors that might be moderated otherwise. And, your own emotional state might be such that your tolerance for any extreme is low. All sorts of situational and personal circumstances can make a somewhat difficult person into an extremely difficult person in no time.

  • Why They Act That Way and How to Deal with Them
  • Can't Change Them, so Change Yourself
  • Strategies to Keep Everyone Working Together
  • Coping with Agressive Behavior in the Workplace
  • Blame Backfires - Conquer Negative Thinking
  • Reacting to Co-workers Who Try Taking Advantage


Target Audience:
Individuals who want to develop or refresh their communications skills when working with difficult people.

Course Details:
  • Course Type: eLearning
  • Length: Minimum of 2.00 hours
  • Format: 100% On Line
  • Once you have completed registration, you will receive an email (usually within 1 business day) with your login instructions.
  • Fees for on-line programs are nonrefundable once access has been given
  • Classes presented by the CCTI@IRSC are for personal enrichment, professional certification and licensing or continuing education purposes only. They do not qualify for college credit and therefore are not eligible for discounts, Florida pre-paid, State tuition waiver programs or funding for college level classes.
  • Please note that in order to maintain the most current offerings and up-to-date information our on-line courses are regularly updated and may vary slightly from the course description published on our website. If you feel that the course assigned to you does not fit your expectations please do not hesitate to contact us.
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